1. Registration Fee: All conference registration fees are non-refundable. This policy applies to all attendees, including individuals, groups, and organizations.

2. Refund Exceptions: If an attendee is unable to attend the conference due to extenuating circumstances (e.g., a medical emergency, visa denial), they may submit a written request for a refund, along with supporting documentation, to [email protected]. Such requests will be considered on a case-by-case basis, and any approved refunds will be subject to an administrative processing fee.

3. Substitution of Attendees: If you are unable to attend the conference, you may substitute your registration with another individual at no additional cost. Please notify us of any substitutions by contacting [email protected] at least 30 days before the conference begins.

4. No-Show Policy: Registrants who do not attend the conference without prior notice will not be eligible for any refunds or credits.

5. Payment Processing Fees: Please note that any payment processing fees incurred during registration are non-refundable under any circumstances.

6. Request for Refunds: To request a refund under exceptional circumstances as outlined in section 2b or to process a substitution of attendees, please contact our registration team at [email protected].

7. Contact Information: If you have any questions or require further clarification regarding our non-refund policy, please do not hesitate to contact us at [email protected].

By registering for the Zenergy Conference, you acknowledge that you have read, understood, and agreed to comply with this non-refund policy.